Shipping and Returns

No Sister likes receiving items they're not 100% happy with! We get that and we are happy to help get it sorted. 

If your purchase is the wrong size or style we can offer a credit note on return of your item. Credit notes will be issued via email and will be valid for up to 6 months. 

  • Items must be returned in an un-worn, un-washed and in it's original condition with all tags still attached.
  • Postage costs for returned items will be the responsibility of the customer.
  • We do not accept the responsibility for items that are lost or damaged in transit when being returned to us.
  • Returns must be sent within 10 days of delivery.

  • Please send all returns to the following address:
    Say It Sister Returns
    30 Hall St
    Newport 
    VIC 3015

    Sale Items 
    Please note our sale items are way to hot for Sisters to handle and we do not offer returns, exchanges or credit notes on sale or discounted items so please choose carefully. 

    Damaged or Faulty Items
    We do our best to hand inspect every item prior to shipping it out to you but if you find something faulty that we may have missed ('cause you know #human) snap a photo of the fault with a small description and send us an email at hello@sayitsister.com.au

    Shipping 
    We ship all domestic (Australia) deliveries at a flat rate of $8. 
    Free delivery on orders over $150.00

    You will receive email confirmation of your order and when your parcel is shipped with tracking details provided.
    Orders are processed and dispatched within 48hrs on placement of your order. Generally your goods will be delivered to you within 1 – 3 business days although orders placed on the weekend or Victorian Public Holidays will be shipped on the next business day.

    Pick up in-store – Newport, Melbourne VIC
    The pick up in-store option is a free, fast and friendly service!
    Use code STOREPICKUP to validate free shipping.

    Drop into Say It Sister located at 30 Hall Street, Newport,  with your order number and your goods will be ready and waiting for you. We are open from 10am 7 days a week.

    Monday & Tuesday - 10am-4pm
    Wednesday - 10am-5pm
    Thursday & Friday - 10am-6pm
    Saturday - 10am-4pm
    Sunday - 10am-3pm

    Return Post Bags
    Fun little fact, we use plastic free, plant based biodegradable bags to send out all our online orders. These Dirt Bags can be reused by cutting along the dotted line to open your parcel. There is enough space left on the top tab to then fold over and reuse the bag.
    No need to buy a bag to return your items to us; just reuse and pay for postage!
    Not only is this real Dirt Bag reusable, it's also home compostableYip, when you’ve finished using it, just put it in with your food scraps and garden waste, and before you know it, worms will be eating it for breakfast. Better for the environment, better for our oceans, a better tomorrow.
    What's not to love!

     

     

     

     

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