Shipping and Returns

We ship all domestic (Australia) deliveries at a flat rate of $10
*Fragile and bulky items are charged at $15.00
Express Shipping $18.00

You will receive email confirmation of your order and when your parcel is shipped with tracking details provided.

Orders are processed and dispatched within 48hrs on placement of your order.  Orders placed on the weekend or Victorian Public Holidays will be shipped on the next business day.

Wrong Size

No Sister likes receiving items they're not 100% happy with! We get that and we are happy to help get it sorted. Should your purchase miss the mark in size or style, fret not, darling! We're delighted to extend a refund your way (minus shipping costs) on return of your item. 

  • Items must be returned in an un-worn, un-washed and in it's original condition with all tags still attached.
  • Postage costs for returned items will be the responsibility of the customer.
  • We do not accept the responsibility for items that are lost or damaged in transit when being returned to us.
  • Returns must be sent within 10 days of delivery

Pick up in-store  
The pick up in-store option is a free, fast and friendly service.
Drop into Say It Sister located at 30 Hall Street, Newport in Melbourne's west,  with your order number and your goods will be ready and waiting for you.

Sale Items 
Please take note, our sale items are simply too hot for Sisters to resist! Unfortunately, we do not offer returns on sale or discounted items. However, fear not, as we're more than happy to facilitate exchanges or provide credit notes. Just remember to choose wisely, lovelies!

Damaged or Faulty Items
We do our best to hand inspect every item prior to shipping it out to you but if you find something faulty that we may have missed ('cause you know #human) snap a photo of the fault with a small description and send us an email at

Return Post 
Before you send any orders back, reach out to us via email or phone. We're here to make the process a breeze and ensure everything goes smoothly. Please send all returns to the following address:
Say It Sister Returns
30 Hall St
Newport, VIC 3015

Fun little fact, we use plastic free, plant based biodegradable bags to send out all our online orders. These bags can be reused by cutting along the dotted line to open your parcel. There is enough space left on the top tab to then fold over and reuse the bag.
No need to buy a bag to return your items to us; just reuse and pay for postage!
Not only is this bag reusable, it's also home compostableYip, when you’ve finished using it, just put it in with your food scraps and garden waste, and before you know it, worms will be eating it for breakfast. Better for the environment, better for our oceans, a better tomorrow.
What's not to love!