No Sister likes receiving items they're not 100% happy with! We get that and we are happy to help get it sorted.
If your purchase is the wrong size or style we can offer a credit note on return of your item. Credit notes will be issued via email and will be valid for up to 6 months.
Please send all returns to the following address:
Say It Sister Returns
30 Hall St
Please note our sale items are way to hot for Sisters to handle and we do not offer returns, exchanges or credit notes on sale or discounted items so please choose carefully.
Damaged or Faulty Items
We do our best to hand inspect every item prior to shipping it out to you but if you find something faulty that we may have missed ('cause you know #human) snap a photo of the fault with a small description and send us an email at firstname.lastname@example.org
We ship all domestic (Australia) deliveries at a flat rate of $8.
*Fragile and bulky items are charged at $15.00.
You will receive email confirmation of your order and when your parcel is shipped with tracking details provided.
Orders are processed and dispatched within 48hrs on placement of your order. Generally your goods will be delivered to you within 1 – 3 business days although orders placed on the weekend or Victorian Public Holidays will be shipped on the next business day.
Pick up in-store – Newport, Melbourne VIC
The pick up in-store option is a free, fast and friendly service.
Drop into Say It Sister located at 30 Hall Street, Newport, with your order number and your goods will be ready and waiting for you.
Return Post Bags
Fun little fact, we use plastic free, plant based biodegradable bags to send out all our online orders. These Dirt Bags can be reused by cutting along the dotted line to open your parcel. There is enough space left on the top tab to then fold over and reuse the bag.
No need to buy a bag to return your items to us; just reuse and pay for postage!
Not only is this real Dirt Bag reusable, it's also home compostable! Yip, when you’ve finished using it, just put it in with your food scraps and garden waste, and before you know it, worms will be eating it for breakfast. Better for the environment, better for our oceans, a better tomorrow.
What's not to love!